Terms of Service

• Customer must be a legitimate educational institution or its authorized partner.
• Admins are responsible for maintaining the confidentiality of credentials and for all activities under the account.
• Customer represents that it has the necessary rights to submit data and to enable qayskadhimdda to process it to provide the Service.

The Service enables automated responses to student inquiries over WhatsApp and Web, using sources and configurations provided by Customer per department. qayskadhimdda may make changes to features, functionality, or subcomponents that do not materially reduce core functionality.

• Fees are specified at signup or in an Order. Charges may include base subscription, message usage, storage, and add-ons.
• Payments are processed by Stripe. Customer authorizes recurring charges where applicable.
• “Own phone number” workflows may require verification fees and documentation; features can be disabled after repeated payment failures (e.g., after 3 failed attempts).
• Storage overages may be billed via subscription quantity increases (e.g., per 5GB increment) as configured by Customer.
• Fees are exclusive of taxes. Customer is responsible for any applicable taxes, duties, or levies.
• Except as required by law, fees are non-refundable.

• No unlawful, infringing, harmful, harassing, or deceptive content.
• No sending spam or violating WhatsApp/Meta or Twilio policies.
• No attempts to reverse engineer, interfere with, or overload the Service.
• Customer is responsible for end-user disclosures, consents, and compliance with applicable messaging and privacy laws.

• “Customer Data” includes uploaded department documents, conversation logs, and account information.
• Customer retains ownership of Customer Data. qayskadhimdda processes Customer Data solely to provide and improve the Service.
• qayskadhimdda may use aggregated and de-identified data to improve performance, security, and analytics.
• A Data Processing Addendum (DPA) and subprocessor list are available upon request.

Our Privacy Policy explains how we handle information.

Customer authorizes qayskadhimdda to engage third-party providers (e.g., Google Cloud/Firebase, OpenAI, Twilio/Meta WhatsApp Business, Stripe, SendGrid, Algolia) to deliver the Service. Customer is responsible for complying with terms of any third-party channels it connects (e.g., WhatsApp Business rules).

• qayskadhimdda and its licensors own all IP in the Service and related materials.
• Customer grants qayskadhimdda a limited license to process Customer Data to provide the Service.
• Feedback is voluntary; qayskadhimdda may use feedback without restriction.

We strive for high availability and timely support. Scheduled maintenance or urgent updates may occur. qayskadhimdda may modify or discontinue features that do not materially reduce core functionality.

THE SERVICE IS PROVIDED “AS IS”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, qayskadhimdda DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED CONTENT MAY BE INACCURATE OR INCOMPLETE; CUSTOMER IS RESPONSIBLE FOR REVIEW WHERE APPROPRIATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR AMOUNTS OWED FOR FEES, CUSTOMER’S INDEMNIFICATION OBLIGATIONS, OR A PARTY’S WILLFUL MISCONDUCT OR VIOLATION OF THE OTHER PARTY’S IP RIGHTS, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO the amounts paid or payable by Customer to qayskadhimdda for the Service in the twelve (12) months immediately preceding the event giving rise to liability.

Customer will defend and indemnify qayskadhimdda against third-party claims arising from Customer’s use of the Service in violation of these Terms or applicable law, or from Customer Data or connected channels (e.g., WhatsApp) that Customer configures.

• These Terms apply from account creation or Order effective date.
• We may suspend the Service for non-payment, security risks, or policy breaches.
• Either party may terminate for material breach if not cured within a reasonable period after notice.
• Upon termination, access ends and we will delete Customer Data after a retention period unless legally required to keep it. Export assistance may be available on request.

These Terms are governed by the laws of Dubai, United Arab Emirates. Venue will be the competent courts in Dubai, UAE.

Customer must comply with all applicable export control and sanctions laws. The Service may not be used in prohibited regions or by restricted parties.

Notices may be sent to Customer’s admin email and to qayskadhimdda at info@qayskadhimdda.com.

We may update these Terms to reflect changes to the Service or law. Material changes will be communicated through the product or by email. Continued use after the effective date constitutes acceptance.